SHIPPING INFORMATION
To offer you a better experience, all orders are shipped using an express courier, and the delivery time is between 2 to 7 business days, depending on the destination country.
We ship worldwide 5 days a week, from Monday to Friday. Express deliveries cost 5€ in Spain, 7€ in European countries and in our main countries outside the EU* and 9€ in other countries. You can see your shipping costs in your own currency when on the checkout page.
If the delivery address is in a country outside the European Union, you automatically become an importer. Please note that all shipments with destinations outside the EU are subject to customs fees and import taxes to be paid by the recipient upon delivery. KEFI will not be made responsible for the payment of these costs.
In case of refusal of delivery, the shipment will be abandoned unless KEFI collects it by assuming the customs fees.
The amount for the customs charges paid by KEFI to release the shipment will be deducted from the value of the purchase.
*Main countries outside the EU: Argentina, Australia, Austria, Belgium, Brazil, Bulgaria, Canada, Croatia, Czechia, Denmark, Egypt, Estonia, Finland, France, Germany, Greece, Hong Kong SAR, Hungary, Iceland, Ireland, Israel, Italy, Japan, Lithuania, Luxembourg, Mexico, Netherlands, Norway, Poland, Portugal, Romania, Singapore, Slovakia, Slovenia, Sweden, Switzerland, United Arab Emirates, United Kingdom, United States
We offer no service in: Angola, Botswana, Burkina Faso, Cape Verde, Comoros, Cuba, Djibouti, Eritrea, Ghana, Guinea-Bissau, Iraq, Jordan, Laos, Liberia, Libya, Mauritania, Mozambique, Namibia, Nepal, Nigeria (Lagos), São Tomé & PrÃncipe, Somalia, Timor-Leste, Turkmenistan, Uzbekistan, Venezuela, Mauritius, Greenland, Mayotte & Afghanistan.
Orders are shipped from Barcelona. You will receive a tracking number from Nacex or DHL Express within 1 to 2 business days. If you have purchased a pre-order product, you will receive your tracking information when the product release date arrives.
We ship worldwide, but different shipping fees may apply.
Our courier Nacex / DHL express, will send you an email with your tracking number once the order has been prepared and shipped from our warehouse. When you receive this number, you can use it to follow your package on the Nacex / DHL express, tracking page. If your tracking number doesn’t work, don’t worry. It may take Nacex / DHL express, a few hours to process the tracking and they only send numbers on business days. Try again a bit later. If you order goes through customs, we are not responsible for any additional charges involved. If you return items purchased to another address than the one that you’ve provided by email, we are not responsible if they get lost. If there are any issues with shipping, please contact Nacex / DHL express directly and give them your tracking number and personal details in order to resolve it
PAYMENT
If you can’t pay with your credit or debit card, it could be because the card was issued in a different country. Our Stripe payment system automatically blocks this kind of transaction in order to minimize online fraud. If you can’t use your card, we recommend you choose a different payment method like PayPal or Apple Pay.
You can pay with a credit or debit card, PayPal or Apple Pay. Payments with credit or debit cards will be processed through the Stripe payment system. KEFI does not manage credit card numbers.
ORDER
Contact our customer service department at info@kefi-co.com so that we can change or cancel your order before sending it. To cancel your order, we’ll need to receive your request between 24-48 hours after the purchase was made. Shortly we will contact you to confirm if the cancellation of your order has been made possible.
If you need to change the shipping address, you can do so only if your order has not been shipped. In the opposite case, please contact DHL (International) or Nacex (Spain).
The confirmation of your order is sent directly to the email address you provided when you placed the order. If you haven’t received confirmation, please contact our customer service department.
To place an order, choose the item you wish to purchase and add it to your shopping cart. Then, access the checkout page where you must enter your personal information and payment method. Make sure to complete all the steps of the process, so that we can collect payment and ship your items.
Our courier Nacex / DHL express, will send you an email with your tracking number once the order has been prepared and shipped from our warehouse. When you receive this number, you can use it to follow your package on the Nacex / DHL express, tracking page. If your tracking number doesn’t work, don’t worry. It may take Nacex / DHL express, a few hours to process the tracking and they only send numbers on business days. Try again a bit later. If you order goes through customs, we are not responsible for any additional charges involved. If you return items purchased to another address than the one that you’ve provided by email, we are not responsible if they get lost. If there are any issues with shipping, please contact Nacex / DHL express directly and give them your tracking number and personal details in order to resolve it
WARRANTY
Our pieces are made according to the highest KEFI quality standards. Your KEFI watch is covered by a limited warranty, applicable to any manufacturing defect. This includes the watch movement, its index, face and hands. The KEFI warranty is valid for 24 months from the date of purchase. After this warranty expires, repairs will be subject to a service charge. Other parts not listed above are not covered by this warranty. If the product is returned during the warranty period, KEFI will repair or replace any defective piece or parts without additional cost.
Every KEFI jewelry piece we sell comes with a 3-month warranty, starting from the delivery date of the order. The warranty only applies to factory defects and damage which has not been provoked by an incorrect use of the item. We will carefully study if, by any chance, the defect has been caused by an improper use of the piece(s).
Our bags meet KEFI’s high quality standards. Furthermore, your KEFI bags are covered by a 2-year warranty which protects against any manufacturing faults. The warranty is valid for 2 years, starting from the purchase date.
In these cases the warranty is not included:
-Defects or damage caused by unauthorised repairs or modifications.
-Battery, strap, crown or crystal/face.
-Defects or damage caused by inappropriate use, lack of care (impact, broken crystal etc.) or accidents.
-Aesthetic modifications, defects or damage due to normal use, wear and aging.
-Watches without a serial number or with one that has been altered, faked, replaced, disfigured or is illegible.
-Defects in the watch face that weren’t reported within 7 days of receiving the product.
Save your order confirmation email, which is your warranty.
e recommend you choose a different payment method like PayPal or Apple Pay.
If the damages are covered by our guarantee, you must contact us at info@kefi-co.com. KEFI will send a replacement piece to you free of charge.
OUR JEWELRY
Clean your jewelry and gently wipe with a soft cloth. Avoid the use of water or any other chemical, as it can damage your jewelry. Other things to note: salt water can damage your jewelry, as can chlorine (chlorine can also discolor your jewelry). The sun can also bleach and lighten your jewelry. Do not wear your jewelry while swimming, and make sure to keep it in a dark place out of direct sunlight.
Our watches can be a little more delicate since they’re made of wood and should be kept away from moisture and direct sunlight. To clean your watch, combine natural oil and lemon juice and wipe down all exterior elements with a soft cloth. Once your watch is dry, you can use a clean cloth to wipe away excess oil.
To preserve the shape of your bag, it should not be over-packed. Storage in boxes or near sources of heat are not recommended as it has a drying effect on the materials.
Protect your product from humidity and keep it away from direct sources of heat, such as radiators and the inside of cars in summer. For surface stains, we recommend cleaning with a soft, damp cloth with water. Never use solvent. Avoid contact with hand cream, hand sanitizer, make-up and perfume.
KEFI jewelry is designed on a mix and match principle. You can combine as many or as few pieces from any of our collections and use them to create your own look. We offer inspiration on how you can mix and match on each jewelry collection page. Take a look at our watches and bags to see the different ways you can wear those as well.
You can also wear all KEFI accessories in unique and innovative ways. We have bracelets that can double as hair accessories and even rings that can be worn as earrings. Many of our earrings don’t require pierced ears.
Our jewelry ranges in price between $60 and $400. Many selections come in sets that offer versatile placement options for the ultimate mix and match wearability.
KEFI’s jewelry is hypoallergenic and good for sensitive skin.