FAQs

ORDERS

 

How do I place an order?

Simply browse our collections, add your favourite pieces to the cart, and follow the checkout steps. You'll receive an email confirmation once your order is placed.

 

Can I change or cancel my order?

Please contact us as soon as possible after placing your order. We can usually make changes if the order hasn't been processed for shipping yet.

 

Where do I enter a promo code?

You can enter your promo code at checkout, just before payment.

 

PAYMENT

 

What payment methods do you accept?

We accept major credit and debit cards, and other secure payment options shown at checkout.

 

What if my payment hasn't gone through?

If a payment fails, please try again or use another payment method. If the issue continues, reach out to us for help.

 

OUR JEWELLERY

 

How do I care for my jewellery?

Keep pieces away from water, perfume, and chemicals, and store them separately to avoid scratches. See our Product Care page for more detail.

 

Is your jewellery hypoallergenic?

Many of our pieces are designed to be gentle on sensitive skin. Check the individual product description for specific material details.